Pedders Workshop iQ wins Gold in Design Awards
Pedders is extremely proud to announce that its new Workshop iQ digital business platform has won gold in Driven x Design’s 2021 Melbourne Design Awards program.
The Pedders business is currently undergoing an intense digital transformation program and central to this is our partnership with the Pronto Woven team. The first major component to this program is our innovative Workshop iQ store management software platform. Workshop iQ allows us to further empower our store owners, managers and technicians, plus make more informed strategic decisions at business level.
The Workshop iQ platform provides Pedders with a massive opportunity to drive business success while also improving our relationship with our customers and our understanding of what drives them.
Workshop iQ further empowers Pedders Technicians with critical product, vehicle, and customer information ensuring they complete jobs correctly and in the most efficient manner. Through Workshop iQ our Store Managers also experience improved workflow and quoting efficiency, allowing them to spend more time building relationships with their customers and planning long-term business objectives.
Customers benefit from improved transparency, communications and information, empowering them with images, video and direct feedback from our specialist workshop Technicians direct to their smart phone, PC or tablet.
This program has been designed to take the Pedders experience to the next level for staff, customers, and franchisees. Our business now has improved data to drive more efficient and effective business decisions which will see Pedders continue its strong growth path into the future.
“Workshop iQ is an innovative product that will enable our people to continue to provide specialist advice and quality work. It also brings our people’s knowledge and skills together in one platform,” said Pedders Managing Director, Scott Pedder.
While Workshop iQ was envisioned, designed and commissioned by Pedders, the Pronto Woven team have built the platform from the ground up with input from our stores, head office executive team and our Technology and Systems Department. Pronto Woven have done an exceptional job in bringing Workshop iQ to life and while Pedders is in the early phases of roll-out across its store network, the business and our customers are already seeing the benefits of this new system.
Simon Richardson, program lead and head of Technology and Systems says “Workshop iQ is a major step forward in automating the workflow in our Pedders stores and underpins our commitment to quality, efficiency and customer service excellence. Workshop iQ allows us to enhance our customer conversations, provide better service and run more efficient workshop operations. Building this platform has been a true partnership between Pedders and the Pronto Woven team and has focused on the key tenants of anytime, anywhere, any device plus single source of truth and next level customer service. We are very excited about our digital future and our ongoing Pronto partnership.”
Pedders is thrilled to see Pronto Woven receive the Driven x Design Melbourne Design Gold Award for Pedders Workshop iQ and we look forward to the continued collaboration on this program and future Pedders digital systems.